Support
Returns & Refunds
Shop with confidence. We make returns simple and hassle-free.
Return Eligibility
We accept returns on products that meet all of the following conditions:
- Returned within 30 days of the original delivery date
- In original, unused condition — not installed, assembled, or activated
- In original packaging with all accessories, manuals, and documentation included
- Accompanied by proof of purchase (order number or receipt)
Items that have been installed, activated, or used cannot be returned under our standard returns policy. Please refer to the Warranty section for post-installation issues.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Installed or activated solar panels and inverters
- Installed or activated battery systems
- Custom-ordered or special-order items
- Items damaged by the customer after delivery
- Items returned without original packaging
How to Return an Item
Email info@ecoplanet.eco or call 07 3422 6150 with your order number and reason for return. We will respond within 1 business day.
We will send you a Return Merchandise Authorisation (RMA) number and return shipping label if eligible.
Pack the item securely in its original packaging and attach the RMA label. Drop it off at your nearest courier drop point.
Once we receive and inspect the item (usually 2–3 business days), your refund will be processed within 5 business days to your original payment method.
Faulty or Damaged Items
If your item arrives damaged or is faulty, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Refund Processing
Refunds are issued to the original payment method. Processing times:
- Credit/Debit card: 5–10 business days after we process the refund
- PayPal: 1–3 business days
- Afterpay: 3–5 business days
- Bank transfer: 3–5 business days
Original shipping costs are non-refundable unless the return is due to our error or a faulty product.
Ready to return or have a question?
Our support team will guide you through every step of the process.
